IT Support, Networking & System Administration
Set up, support and troubleshoot computers, networks and user accounts for a small or medium office.
40% theory · 60% practical
- For: Matric and intermediate students interested in IT; DAE and computer diploma holders
- You'll produce: Office network setup
- Duration3–4 months
- Modules8 modules
- Learning modeHybrid · On campus
- EligibilityMatric or equivalent (Intermediate preferred)
- AssessmentPractical lab assessment + helpdesk simulation
- Next batchDates coming soon
On Campus and Hybrid: Our Centres for This Training
Centres for this training are being confirmed. Ask a counsellor for the nearest one.
Show training fee
- On campusPKR 45,000or 2 × PKR 22,500
- HybridPKR 45,000or 2 × PKR 22,500
About This Training
ZEF's IT Support, Networking & System Administration training is a practical programme of 3–4 months covering hardware, operating systems, TCP/IP, LAN and Wi-Fi, Windows and Linux administration, backup and helpdesk work. You practise in a lab and finish with a helpdesk simulation.
Why 3 to 4 months? Every batch covers the same modules, practical work and assessments. Full-time weekday batches finish in about 3 months; part-time evening or weekend batches, and learners who need extra practice before the final assessment, take up to 4 months.
Benchmarked against the CompTIA A+ (Core 1 and 2) and Network+ exam objectives and the Google IT Support Professional Certificate.
Training Outline
- 8 modules
- 8 hands-on tasks
1Hardware and Operating Systems4 topics
Topics
- PC components and assembly
- Installing Windows and Linux
- Drivers and updates
- Mobile devices
You Will Be Able To
- Build, install and update computers
Hands-on
- Assemble a PC and install an operating system
2TCP/IP Fundamentals4 topics
Topics
- OSI and TCP/IP models
- IP addressing and subnetting
- DHCP and DNS
- Common ports
You Will Be Able To
- Configure and explain IP networking
Hands-on
- Subnet and address a small office network
3LAN, WAN and Wi-Fi4 topics
Topics
- Switches, routers and cabling
- VLAN basics
- Wireless setup and security
- Internet connections
You Will Be Able To
- Set up and secure a small office network
Hands-on
- Build a LAN with secure Wi-Fi
4Windows and Linux Administration4 topics
Topics
- Windows Server basics
- Active Directory and group policy
- Linux administration
- Remote access
You Will Be Able To
- Administer Windows and Linux systems
Hands-on
- Set up a domain with users and policies
5User Accounts and Security4 topics
Topics
- Account management
- Permissions and file sharing
- Antivirus and patching
- Security awareness
You Will Be Able To
- Manage users and keep systems secure
Hands-on
- Create a secure file-sharing setup
6Backup and Recovery4 topics
Topics
- Backup types and schedules
- Cloud backup
- Restoring data
- Disaster recovery basics
You Will Be Able To
- Back up and restore data reliably
Hands-on
- Configure and test a backup plan
7Troubleshooting4 topics
Topics
- A troubleshooting method
- Hardware and software faults
- Network problems
- Documentation
You Will Be Able To
- Diagnose and fix common IT problems step by step
Hands-on
- Fix faults set up on lab machines
8Helpdesk Simulation4 topics
Topics
- Ticketing systems
- Customer communication
- SLAs
- Job readiness
You Will Be Able To
- Handle support tickets professionally
Hands-on
- Capstone: run a helpdesk shift with real-style tickets
Who It's for and Eligibility
Who It's For
- Matric and intermediate students interested in IT
- DAE and computer diploma holders
- People who already fix computers informally
- Anyone aiming for helpdesk or network support roles
Eligibility
- Matric or equivalent (Intermediate preferred)
- Basic computer skills
- Willingness to work with hardware and cabling
Your Path Through This Training
- LearnHardware, operating systems and networking fundamentals
- PracticeBuilding, configuring and fixing systems in the lab
- ProveA practical lab assessment and helpdesk simulation
- PrepareCV, interview practice and certification guidance
- ProgressIT support, helpdesk and junior system administrator roles
What You'll Produce
Office Network Setup
A small network with switch, router, Wi-Fi and shared printer.
User and Backup Administration
Windows and Linux accounts, permissions and a backup plan.
Capstone: Helpdesk Simulation
Resolve and document real-style support tickets under time pressure.
Tools and Equipment You'll Use
- Windows 11 and Windows Server
- Ubuntu Linux
- Cisco Packet Tracer
- Network cable tools and testers
- Active Directory basics
- Ticketing system
How You're Assessed
An assessor observes you build and troubleshoot a network, configure accounts and resolve support tickets against a checklist. Your documentation and communication with users are part of the result. Your result is Competent or Not yet competent, with a chance to reassess.
- Assessment 1After modules 1–3
- Assessment 2After modules 4–6
- Final assessmentAfter all 8 modules, for your certificate
Career Pathway
Roles in Pakistan
- IT Support Technician
- Helpdesk Executive
- Network Support
- Junior System Administrator
International
- GCC IT support
- UK/EU helpdesk/network
- Remote technical support
Subject to employer, licensing, visa and qualification-recognition requirements.
Opportunities in Pakistan and Abroad
- 727,381Pakistanis registered for jobs abroad in 2024Source: BE&OE
- $38.3 billionsent home by overseas Pakistanis in 2024-25Source: State Bank of Pakistan
- 62%of workers going abroad in 2024 went to Saudi ArabiaSource: BE&OE
Where the Jobs Are
Live listings for “IT support technician”. Opens the job site.| Country | Demand | Find jobs |
|---|---|---|
| Pakistan | See live listings | Rozee.pk LinkedIn Indeed |
| Saudi Arabia | 452,562Pakistani workers who went there in 2024 | Bayt LinkedIn Indeed |
| Oman | 81,587Pakistani workers who went there in 2024 | Bayt LinkedIn Indeed |
| United Arab Emirates | 64,130Pakistani workers who went there in 2024 | Bayt LinkedIn Indeed |
| Qatar | 40,818Pakistani workers who went there in 2024 | Bayt LinkedIn Indeed |
| Bahrain | 25,198Pakistani workers who went there in 2024 | Bayt LinkedIn Indeed |
Overseas figures: all occupations, 2024, Bureau of Emigration & Overseas Employment (BE&OE). They show where Pakistani workers find jobs abroad, not vacancies for this training.
What the Same Job Pays Abroad
Official pay figures for it support technician roles in four countries that recruit skilled workers.
| Country and job | Pay (local) | ≈ US$ a year | ≈ Rs a month |
|---|---|---|---|
| USAComputer user support specialists | US$61,860 a year (median)US Bureau of Labor Statistics, May 2025 | ≈ US$ a year: $62k | ≈ Rs a month: Rs 1,433,000 |
| CanadaHelp desk technician | C$31.47 an hour (median)Job Bank, Government of Canada, 2023-2024 | ≈ US$ a year: $46k | ≈ Rs a month: Rs 1,064,000 |
| AustraliaICT support technicians | A$1,687 a week (median, full time)Jobs and Skills Australia, May 2025 | ≈ US$ a year: $61k | ≈ Rs a month: Rs 1,419,000 |
| United KingdomIT support technician | £24,000–£36,000 a yearUK National Careers Service, 2026 | ≈ US$ a year: $32k–48k | ≈ Rs a month: Rs 738,000–1,107,000 |
Employee pay before tax: medians, or starter-to-experienced ranges (UK). Hourly and weekly medians are shown for a full-time year (2,080 hours or 52 weeks). Converted at European Central Bank reference rates (6 Oct 2026) and Rs 278 per US dollar. Living costs abroad are much higher than in Pakistan. Working abroad is subject to employer, licensing, visa and qualification-recognition requirements.
Jobs in Each Country
IT support technician: how many people do this job, openings, the outlook and the usual way in, from official labour statistics.
- USAComputer user support specialists
- People employed (2025)
- 903,100
- Openings a year
- 48,700
- Average pay a month
- US$5,160≈ Rs 1,433,000
- Outlook
- -3% (Decline), 2025–35
- Experience
- No prior work experience needed
- CanadaHelp desk technician
- People employed (2023)
- 119,200
- Average pay a month
- C$5,450≈ Rs 1,064,000
- Outlook
- Balance, 2024–2033
Counts are for the whole occupation in that country, not vacancies for ZEF students. Average pay is the official median (or the middle of the UK range) shown above, per month before tax.
Employers in This Field
Examples of organisations in Pakistan and abroad that employ people in this role. This is not a list of current vacancies: check each company’s careers page.
- Systems LimitedPakistan
- JazzPakistan
- Aga Khan University HospitalPakistan
- stcSaudi Arabia
- e& (Etisalat)UAE
- IBMInternational
- AccentureInternational
Company websites, checked October 2026.
These are published national figures and market benchmarks to help you plan, not a promise of a job or income. What you earn depends on your skills, experience, employer and city. Subject to employer, licensing, visa and qualification-recognition requirements.
Questions
Is this training hands-on?
Yes. You work with real hardware, cabling, routers and switches in the campus lab, and practise administration tasks on Windows and Linux. Theory lessons are available online to save travel time.
Does it prepare me for certifications like CompTIA A+ or CCNA?
It covers much of the practical foundation of CompTIA A+ and entry networking topics. Exam fees are not included. We focus on skills employers test in interviews and on the job.
What jobs can I apply for after this training?
Typical starting roles include IT support technician, helpdesk executive and network support. Many people then move into system administration, cloud or cybersecurity with further study.
Register Your Interest
Leave your details and a counsellor will call or WhatsApp you to answer questions, confirm fees and batch dates, and check this training fits your goals.