Volunteer Course Coordinator

The Volunteer must provide complete and accurate personal and academic information, including full name, CNIC number, residential address, mobile number, email address and highest qualification.

The Volunteer must provide at least two emergency contacts (name, relationship and phone number).

The Volunteer must submit the following documents before starting:

1. 1.3.1Copy of CNIC (front and back)
2. 1.3.2All academic degree / transcripts
3. 1.3.3Updated CV
4. 1.3.4One recent passport-size photograph

Any change in contact details must be reported to ZEF within 7 days.

Providing false information or forged documents will result in immediate termination.

Volunteer period: 1 month from the start date, extendable by mutual agreement.

Working days: Monday to Saturday (or as agreed in writing).

Working hours: minimum 4 hours per day, between 8:00 am and 10:00 pm PKT, or another time slot agreed with the supervisor.

Leave or unavailability must be informed to the supervisor at least 24 hours in advance, except in emergencies.

Groups: Join relevant education, student and community groups (WhatsApp, Facebook and similar) across the 7 regions of Pakistan and their major cities, as listed in the table below and assigned by ZEF.

No post may be edited or created without approval.

Reporting: Update the ZEF Google Sheet daily, before end of working hours, with: date, region, group name, group link, group size, post shared and screenshot link.

Comments and enquiries: Reply politely with accurate details from ZEF-approved information, and redirect the person to official channels (ZEF website, official WhatsApp or email) to apply or enrol.

Tracking links: Always use the personal tracking link given by ZEF in posts, so results can be measured.

Weekly review: Attend a short weekly progress review (online or in person) with the supervisor.

ZEF may change targets or tasks with reasonable notice.

Performance will be reviewed weekly against these measures:

After 1 month, Volunteers who meet their targets may be offered a paid 6-month internship. The offer is based purely on performance and is at ZEF’s sole discretion.

Stipend, working hours and terms of the internship will be given in a separate written offer letter.

Completing the volunteer period does not by itself guarantee an internship or employment.

All email, WhatsApp, social media, Google Sheet, LMS or other accounts, logins and access provided by ZEF are the sole property of ZEF.

They must be used only for ZEF work and never for personal, business or any third-party purpose.

The Volunteer must not share passwords, OTPs or access with anyone, including other coordinators, family or friends.

The Volunteer must not change passwords, recovery numbers, recovery emails, profile names or settings without approval from ZEF.

Any suspected hacking, loss of phone or unauthorised access must be reported to ZEF immediately.

ZEF may monitor all activity on its official accounts, and may suspend or remove access at any time without notice.

On leaving ZEF for any reason, all access, data and materials must be returned or handed over within 24 hours, and the Volunteer must log out of all ZEF accounts on personal devices.

All communication with students, parents, applicants and the public must happen only through ZEF official channels.

The Volunteer must not contact any enquirer through a personal number, personal social media account or personal email.

The Volunteer must not collect any fee, payment, gift or favour from any student, parent or applicant. All payments go only to ZEF’s official accounts.

The Volunteer must not make promises about admission, fees, scholarships, jobs or certificates beyond what ZEF has approved.

Language must always be respectful and professional. No political, religious, abusive or controversial content may be posted in ZEF’s name.

The Volunteer must not post negative, false or misleading content about ZEF, its staff or its students, online or offline.

Media, partner or official enquiries must be forwarded to ZEF management, not answered by the Volunteer.

Names, phone numbers, emails and other details of students, parents and enquirers are confidential ZEF data.

This data must not be copied, saved to personal contacts, downloaded, shared, sold or used for any other purpose.

ZEF’s internal information (fees, plans, partners, reports, course material) must not be disclosed to anyone outside ZEF.

Confidentiality continues after the Volunteer leaves ZEF.

Misuse of ZEF data or accounts may also be reported to the relevant authorities under the Prevention of Electronic Crimes Act (PECA) 2016.

The Volunteer must act honestly, respectfully and professionally with everyone, and must not harass, discriminate against or misbehave with any person.

The following are treated as serious misconduct:

1. 8.2.1Personal or unauthorised use of ZEF accounts or credentials
2. 8.2.2Direct or personal communication with ZEF enquirers outside official channels
3. 8.2.3Collecting money or favours from students, parents or applicants
4. 8.2.4Sharing or misusing ZEF data
5. 8.2.5Posting unapproved content, or anything that damages ZEF’s reputation
6. 8.2.6Working for a competing institute while handling ZEF enquiries, without written approval

Action on misconduct, depending on seriousness: written warning, suspension of access, immediate termination, withdrawal of certificate or internship offer, and legal action.

Compensation for loss. The Volunteer accepts that misconduct under items 8.2.1, 8.2.3, 8.2.4 and 14.2 will cause ZEF loss that is hard to calculate exactly, including lost enrolment fees, the cost of recovering and securing accounts, and harm to ZEF’s reputation.

As a genuine pre-estimate of that loss, the Volunteer agrees to pay ZEF reasonable compensation of up to PKR 5,000,000 (5 million), under Section 74 of the Contract Act, 1872. This clause also applies during any internship or employment with ZEF that follows the volunteer period.

Any money the Volunteer collects from students, parents or applicants must be returned to ZEF in full, in addition to any compensation.

Before claiming compensation, ZEF will give the Volunteer written notice of the breach and 7 days to respond.

These terms do not limit ZEF’s right to report the matter to the authorities, including under the Prevention of Electronic Crimes Act, 2016 (sections 3 and 4) and the Pakistan Penal Code (sections 406 and 420).

This is an unpaid volunteer position. It is not employment, and no salary, allowance or employee benefits are payable during the volunteer period.

The Volunteer uses their own phone, laptop and internet unless ZEF agrees otherwise in writing.

Any other expense will be reimbursed only if approved by ZEF in writing before it is incurred.

On satisfactory completion, the Volunteer will receive a Volunteer Experience Certificate and, on request, a reference letter.

All content, posts, designs and material created for ZEF during the volunteer period belong to ZEF.

The Volunteer must attend ZEF’s orientation session before receiving any account access.

The first 2 weeks are a probation period. ZEF may end the arrangement during probation without giving a reason.

Account access is given step by step: limited access during probation, full access after probation is cleared.

The Volunteer must follow ZEF’s approved scripts, reply templates and FAQs, and attend any refresher training ZEF arranges.

A named supervisor and a clear point of contact for questions.

Training, approved content, reply templates and the group list for each region.

Weekly feedback on performance and progress towards the internship.

Recognition for good work, such as a monthly top coordinator mention on ZEF channels.

A Volunteer Experience Certificate on satisfactory completion (see section 9).

Some ZEF students and enquirers may be under 18. The Volunteer must keep all contact with them professional, on official channels, and limited to course matters.

The Volunteer must never ask any student or enquirer for personal photos, personal social media, private meetings or money.

Calls with students or parents are allowed only for official purposes, and from ZEF’s official number.

Harassment of any kind, including sexual harassment, bullying, threats or abusive messages, will lead to immediate termination and may be reported to the authorities. ZEF follows the Protection against Harassment of Women at the Workplace Act, 2010.

Any complaint or concern about a student’s safety must be reported to ZEF management the same day.

Follow each group’s own rules. Do not spam, flood or post in groups that ban promotional content, so that ZEF accounts are not reported or blocked.

Do not create any page, group, account or WhatsApp number in ZEF’s name without written approval.

Do not use ZEF’s name, logo or designs on personal accounts, except to share official ZEF posts as they are.

Do not post fake reviews, fake comments or misleading claims (for example "guaranteed job" or "100% scholarship").

Do not argue with anyone in groups or comments. Forward negative comments or complaints to ZEF management.

Groups joined for ZEF work must be recorded in the Google Sheet and handed over on leaving.

The Volunteer must tell ZEF in writing if they work with, or own, any academy, tuition centre or institute offering similar courses.

During the volunteer period and for 6 months after leaving, the Volunteer must not use ZEF’s data, contacts, groups or accounts to approach or divert any ZEF student or enquirer to another institute, tutor or personal service.

The Volunteer must not offer private tuition or paid services to ZEF enquirers or students without written approval.

The Volunteer uses personal phones, laptops and internet at their own risk. ZEF is not responsible for loss or damage to personal devices or data.

The Volunteer is responsible for their own safety while travelling or working, unless the activity was organised by ZEF.

The Volunteer agrees that ZEF may use their name and photo in ZEF’s volunteer recognition posts. The Volunteer may withdraw this consent in writing at any time.

Grievances: Any complaint about tasks, treatment or another coordinator should first be raised with the supervisor. If not resolved within 7 days, it may be raised in writing with ZEF management at info@zef.org.pk.

The Volunteer may leave by giving 7 days’ written notice (email or WhatsApp to the supervisor).

ZEF may end the volunteer arrangement at any time, with or without notice, including for low performance or misconduct.

Before leaving, the Volunteer must:

1. 16.3.1Hand over all pending enquiries and the updated Google Sheet
2. 16.3.2Return all ZEF accounts, credentials and materials
3. 16.3.3Log out of ZEF accounts on all personal devices
4. 16.3.4Delete any ZEF data saved on personal devices

The experience certificate is issued only after the handover is complete.

ZEF may update these terms with notice to the Volunteer. The latest version shared by ZEF will apply.

These terms are governed by the laws of Pakistan.

Any dispute will first be resolved through discussion with ZEF management.